SHIPPING POLICY

We aim to dispatch all orders with 1-2 working days of the order being placed.

Standard Delivery, usually delivered within 3-5 working days (Monday-Saturday).

Next Day Delivery, order by noon for delivery on the next working day (Monday-Friday)

During busy periods order may be delayed slightly, we will contact you if your order is going to take longer than normal to process.

We currently don't offer international delivery as a standard check out option, if you would like a product shipped within Europe, please send us an email at suffedtoys.uk@gmail.com  and we will try to accommodate this and work out the postage accordingly.

Please email us at suffedtoys.uk@gmail.com if you have any queries or need an update on an order.

 

All our products are wrapped in tissue and  packaged in recycled plastic, please recycle them again.

GIFT WRAPPING

When you checkout you will be able to select 'Standard Delivery and Gift Wrapping' from the drop down menu. We will wrap all items in recycled brown kraft paper with tied beautifully with string. In the shipping section you will be able to write a gift message that we will be hand written and include with your parcel.

Please follow the prompts as you check out entering the shipping name and address of the recipient and the billing name and address as your own details. 

Email us at stuffedtoys.uk@gmail.com if you have any queries

RETURN & EXCHANGE POLICY

If for any reason you are not completely satisfied with your purchase, or you change your mind please get in touch with us and we will be more than happy to refund you the cost of the item/ items within 14 days of purchase - as long as they are returned with tags still attached and in a saleable condition. We do not offer free returns or exchanges (unless damaged or faulty), so this will be at the your own cost. Please email us at stuffedtoys.uk@gmail.com to let us know you are posting the item and your reason for return. We will let you know when we received the item(s) and then process the refund.

Returns should be posted to:

Stuffed Returns, Highlands, Middlecombe, Minehead, Somerset, TA24 8SW.

We are also very happy to exchange/refund an item if faulty or damaged within 14 days of purchase. Exchanges will be sent to you free of charge and refunds will not include original postage charge.